I'm sure you have all heard the Disney Parks referred to as "The Happiest Place on Earth", but what happens when your dream trip turns into a nightmare? Allow me to share my story with you.
After 15 years of traveling to Walt Disney World with my children, my mother and I decided it was high time just us girls had a little get-away. We had always wanted to take a tour, but with kids along it just wasn't in the cards. This trip was providing the perfect opportunity, and seeing as we were going in December, there was no doubt we would do the Yuletide Fantasy tour. Mom wanted to try out a new resort too and liked the idea of getting to Downtown Disney by boat, so you guessed it, booked Port Orleans for our stay.
The only obstacle we saw, was Mom needed a wheelchair. I knew I could handle pushing her all weekend, but was the tour wheelchair friendly? I made our reservations, making sure the tour was handicap accessible and to also let the resort know we needed a chair and a 1st floor room if possible.
Fast forward to our arrival. Checked in at Port Orleans and they had a wheelchair waiting for us. We drove down to our designated parking area and I helped Mom in the chair and grabbed the suitcases. Picture in your mind a crazy woman pushing a chair, dragging suitcases behind, circling the building over and over looking for the elevator, only to be told after my 3rd lap and much swearing, that the building only had stairs. Really?! Back to the front desk to hear "Oh I see you needed 1st floor. Our apologies". Back in the car and off to a new building, with a first floor room.
